[ساحرة القلوب]

Exercise ( 1)
Mediating a conflict is challenging, but as a manager or supervisor, the role of
mediator comes with your territory. Your willingness to appropriately intervene
sets the stage for your own success. You craft a work environment that enables
the success of the people who work there. I believe you can learn to do it. Conflict
mediation is an example of “practice makesperfect.”
A. Circle the best answer:
1. The paragraph is addressed to:
a. Conflict b. Supervisors c. Workers
2. What could be the best title of the reading?
a. Conflict Resolution
b. Conflict Environment
c. Conflict Mediation
3. What could be a supporting idea in the paragraph?
a. Appropriate managerial intervention
b. Appropriate managerial levels
c. Appropriate workers challenges
4. The best way to deal with work conflict:
a. Avoid the conflict.
b. Create good work environment.
c. Meet separately with workers in conflict
B. Identify whether the following sentences are true ( ) or false ( ).
1 Successful organizations have no work conflict.
2 Environment is a factor in work conflict.
3 Managing conflict is out of supervisors' territory.
4 Avoiding a conflict does not resolve it.
5 Resolving conflict is the responsibility of subordinates.
6 Not intervening in conflict is not an option for successful
leaders in organizations.
Answers:
A. 1. (b) 2. (c) 3. (a) 4. (b)
B. 1. (false) 2. (true) 3. (false) 4. (true) 5. (false) 6. (true)