[ساحرة القلوب]

Exercise ( 2)
Consultant and writer, Ferdinand Fournies, in his landmark book, Why Employees
Don’t Do What They’re Supposed to Do and What to Do About It, says that one
reason is that employees don’t know what they are supposed to do. He suggests that
managers should help employees by effectively developing and using employee
management systems. These systems include goal setting and employee involvement,
delegation, performance development planning and feedback, recognition and reward,
training, education, and development.
A. Circle the best answer:
1. "Effectively" means:
a. Achieving organizational goals
b. Achieving goals with minimum resources
c. Achieving self-esteem
2. "Feedback" means
a. Ability to use expertise
b. Monitoring activities
c. Return of information in systems
3. Employees fail at work because:
a. They are uncaring.
b. They are unmotivated.
c. They do not know what managers want them to do.
4. Recognition and reward reinforce:
a. Reward power
b. Expert power
c. Referent power
B. Identify whether the following sentences are true ( ) or false ( ).
1 Ferdinand Fournies is a manager.
2 Employees involvement require work participation.
3 Employees need superiors' help and guidance.
4 Delegation increases work productivity.
5 The main topic of the paragraph is about job satisfaction.
6 Training provides employees with skills to succeed at work.
Answers:
A. 1. (a) 2. (c) 3. (c) 4. (a)
B. 1. (false) 2. (true) 3. (true) 4. (true) 5. (false) 6. (true)