[ساحرة القلوب]

Exercise ( 4)
In order to perform the functions of management and to assume multiple roles,
managers must be skilled. Robert Katz identified three managerial skills that are
essential to successful management: technical, human, and conceptual. Technical skill
involves process or technique knowledge and proficiency. Managers use the
processes, techniques and tools of a specific area. Human skill involves the ability to
interact effectively with people. Managers interact and cooperate with employees.
Conceptual skill involves the formulation of ideas. Managers understand abstract
relationships, develop ideas, and solve problems creatively. Thus, technical skill deals
with things, human skill concerns people, and conceptual skill has to do with ideas.
Match the words or phrases. Write letters on the matching box:
The matching box:
Title a of the paragraph
b Technical skill
c Human skill
d Conceptual skill
e Management functions
f Management roles
g Robert Katz
h Managerial performance
i Ability
Cooperate with
employees
j
DOLI MOON
POSDCORB: Planning, Organizing, Staffing, Directing, Coordinating
Reporting, and Budgeting.
a
i An individual's capacity to perform various tasks on a job
c The ability to work with, understand, and motivate other people
h Carrying out work tasks
a Managerial skills
b The ability to apply specialized knowledge or expertise
j Work or act together toward a common end or purpose
d The ability to rationally analyze and solve problems
g Technical, human, and conceptual skills
f Interpersonal, informational, and decisional