كل مايخص bus 103 ادارة اعمال بالانجليزي

[bent oo bas]

السلام عليكم
انا وعدت نفسي اول ما اخد هادي المادة اساعد البنات لاني تعبت الين اخدتها ومالقيت احد ساعدني في المنتدى
انا حاكتب العناوين اللي تتزاكر في المادة وحارفق كل شي في موضوعي ( الملزمة مكتوب فيها زاكري كويس ومهم بس هادا من زمان واتغير دحين ) * للعلم المادة لدكنورة رنا ديفيا واحنا سنة 2013 ترم تاني ممكن احد يشوف الموضوع بعد كده الله واعلم اذا حيكون نفسو ولا لا
الفصل الاول : CHAPTER 1
- Introduction to management
- The 4 M's of management
- Difference between management and administration
- Management skills
- Management levels
- Five management functions
- History of management ( 1 - 2 - 4 - 5 - 6 – 8 – 12 – 13 – 14 – 15 )



الفصل الثاني :: CHAPTER 2
- Planning
- Characteristic of planning
- Relationship between planning and controlling
- Types of plans
- (Page 13) objectives , policies , strategies
- (page 15) rules , methods , projects , budgets
- (Page 16) failure of people , internal inflexibilities , external inflexibilities
- (Page 17) time and cost factors
- Forecasting methods
- Qualitative techniques
- Quantitative techniques
- Corporate planning
- How strategic and operational plans differ? How
- Vision , mission , purpose



الفصل الثالث : CHAPTER 3
- Definition of organizing , ( organizing : refers to the formal grouping of people and activities for achieving enterprise objectives ) السطرين الاخيرة
- Principles of organizing في نقطة ناقصة
4. division of work: proper departmentalization is an important
- Authority and responsibility

الفصل الرابع :: CHAPTER 4
- Definition of staffing
- What does staffing need ?
- Procedural steps in staffing process ( job deion )
- Concept of human resource development (HRD)
- (Page 33) Interpersonal conflict, vertical conflict , horizontal conflict , Intra group conflict , inter group conflict
- Taking conflicts-Resolution actions

الفصل الخامس :: CHAPTER 5
- (Pase 35 ) Leadership
- Maslow's need hierarchy model (مهم)
- Mcclelland's 3 needs model


الفصل السادس :: CHAPTER 6
- Meaning of controlling , controlling , control process has 3 steps
- Management audit
- Balance sheet


الفصل السابع :: CHAPTER 7
- Definition of Decision-Making
- Elements of Decision
- Decision Making Process
- Principle of Limiting Factor
- Difficulties in the Decision Making



الفصل الثامن :: CHAPTER 8
- Business plan
- Benchmarking
- Business Process Reengineering
- Change Management
- Process of Change
- Customer Relationship Management
- Globalization
- Management by objectives
- Quality Circle Quality Circle
- Supply Chain Management
- Total Quality Management

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